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Employee Involvement Training Organization Inc.
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Quality Tools from ASQ Fishbone Diagram

Seven Basic Quality Tools

Idea Creation Tools

Data Collection and Analysis Tools

Best of MFP: Why Performance Appraisals are Still Used, and Why Team Building Still Suffers.

When Systems Fail, Should We Blame Individuals? The need for dynamic learning in organizations

Learning from Toyota: Cultish versus Scientific Approaches

Managing Work to See Problems: Precursor for problem solving and continuous improvement

Womacks Beyond Toyota is wrong challenge beyond lean is

Established in 1990 as a partnership between the UAW & Boeing

TEAM FACILITATION
 
Team building or process improvement activities can be a challenge.  If your team is having difficulty getting started or has run into roadblocks The Employee Involvement Training Organization can help facilitate your team activity. 
Contact Marc Sas at:
 
 

Forgive me, non-baseball fans. But, it is the season.

Readers of mine know that I like baseball and find many parallels between it and lean thinking. In other words, I see a lot of good lean thinking in baseball. [See "Managing to Pitch with PDCA (Pitch-Defend-Catch-Adjust)" and "You Gotta Have Wa"]

So now I live in Cambridge, essentially part of Boston, home of the Lean Enterprise Institute. And home of the Boston Red Sox baseball team, who just hosted their rivals, the New York Yankees for a three-game series. Amidst all the media coverage was a great quote from new Red Sox first baseman Adrian Gonzalez, who has some interesting lean views about batting.

We know that "lean" is all about plan-do-check-act (PDCA). The challenge we all face in our everyday work is to answer the question, How do I do PDCA here, now.

I like to remind folks at every opportunity that PDCA begins with ... "P." So, you can't do PDCA without the P (and the D and the C and the A - the P alone will, of course, get you nowhere). Now, check out this observation from Adrian (forgive me Yankees fans), who has a clear plan for every at-bat:
"... even if it's the dumbest game plan in the world, at least it's a game plan, and I’m going to go to the plate and try it. I'm willing to lose with that game plan. It's a game of failure, and I understand that."

Interesting. His approach is reminiscent of Edison's great observation: "I haven't failed - I've found 10,000 things that don't work."

If baseball (and surely football or soccer is no different) can be seen as a game of failure, could that insight shed useful light on our attitude toward business? If we are focused on learning through each PDCA cycle - win, lose, or draw - then the only real failure is failure to learn. Think of your own sports analogy, but maybe business isn't so different from baseball.

John Shook
Chairman and CEO
Lean Enterprise Institute

Belief Is All You Need

A man was lost while driving through the country. As he tried to read a map, he accidentally drove off the road into a ditch. Though he wasn't injured, his car was stuck deep in the mud. So the man walked to a nearby farm to ask for help.

"Warwick can get you out of that ditch," said the farmer, pointing to an old mule standing in a field. The man looked at the haggardly mule and looked at the farmer who just stood there repeating, "Yep, old Warwick can do the job." The man figured he had nothing to lose. The two men and Warwick made their way back to the ditch.

The farmer hitched the mule to the car. With a snap of the reins he shouted, "Pull, Fred! Pull, Jack! Pull, Ted! Pull, Warwick!" And the mule pulled the car from the ditch with very little effort.

The man was amazed. He thanked the farmer, patted the mule and asked, "Why did you call out all of those other names before you called Warwick?"

The farmer grinned and said, "Old Warwick is just about blind. As long as he believes he's part of a team, he doesn't mind pulling."

As seen in Bits & Pieces: The Magazine that Motivates the World.
Adapted from Some Folks Feel the Rain...Others Just Get Wet by James W. Moore

SMWT's: A Team Effort

Another Look at Workplace Incentives

Our Purpose
 
To transform the organization from the traditional model and behavior,
to one that incorporates "Systems Thinking." Recognize that those who produce the product know best how to improve the product and improve the system of production.
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Dr. Deming saw the potential gains in quality and productivity that could be achieved through work on Point 8:  Drive out fear.  He related the existence of fear to the practices of management.
 
"No one can put in his best performance unless he feels secure.  Se comes from the Latin, meaning without, cure means fear or care.  Secure means without fear, not afraid to express ideas, not afraid to ask questions.  Fear takes on many faces.  A common denominator of fear in any form anywhere, is loss from impaired performance and padded figures..."
 
                                                                      Out of the Crisis, pg. 59
 
"To manage, one must lead.  To lead, one must understand the work that he and his people are responsible for.  Who is the customer (the next stage), and how can we serve better the customer?  An incoming manager, to lead, and to manage at the source of improvement, must learn.  He must learn from his people what they are doing and must learn a lot of new subject matter.  It is easier for an incoming manager to short-circuit his need for learning and his responsibilities, and instead to focus on the far end, to manage the outcome - get reports on quality, on failures, proportion defective, inventory, sales, people.  Focus on outcome is not an effective way to improve a process or an actiity.
 
"As we have already remarked, management by nunerical goal is an attempt to manage without knowledge of what to do, and in fact is usually management by fear."
 
                                                                         Out of the Crisis, pg. 76
 
Taken from the Spring edition of Deming InterAction
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Thanks to In2In Thinking for the following article.

THINKING ABOUT SUSTAINABILITY
By: H. Thomas Johnson

Sustainability currently ranks as one of the most popular programs being touted by management consultants, business gurus and MBA educators. As with so many programs for "business excellence" that have gained popularity in the past fifty years - including synergy, strategic cost management, total quality, reengineering, organizational learning, lean manufacturing, leadership, innovation and more - sustainability promises great benefits. But just like those past programs, it does not encourage business leaders to reconsider conventional thinking about what it means to do business. Consequently, sustainability programs build on the flawed assumption that economic well-being depends upon endless growth - a growth that is now occurring at a suicidal rate.

"...sustainability promises great benefits...[but] it does not encourage business leaders to reconsider conventional thinking..."

It is a well-known fact that our push for ceaseless economic growth is creating very adverse conditions for life as humans have always known it on Earth. Driven for fifty-some years by the imperative to maximize their owners' financial wealth, businesses relentlessly produce more and more goods for humans to consume. "Restraint" and "moderation" are no more words in their lexicon than is awareness of Earth's inability to sustain this wild production pace. Addressing the adverse impact of this production on Earth's system calls for new ways to think about doing business.

Today, the industrial economy uses Earth's resources at rates that hugely exceed the capacity of Earth to regenerate and restore those resources. Making this possible is the fact that humans in the past century began to generate energy from Earth's fixed supply of fossil fuel at a rate several thousand times the rate at which the Sun supplies energy to the Earth each day. Over a few billion years, Earth's life-support systems adapted remarkably well to the Sun's daily supply of energy. Then, the human economy recently imposed a wildly extravagant flow of new energy onto those support systems, significantly dislocating the chemical balance of Earth's atmosphere and causing increased and intensified human occupation and degradation of Earth's habitat. In turn, this atmospheric dislocation and habitat disruption have resulted in long-term climate change and a sharp rise in extinction of non-human life species.

If, as many experts claim, business activities are primarily responsible for severely diminishing Earth's resources and throwing the ecosystem into dangerous imbalance, surely business leaders must revise the way they think about their mission. However, sustainability programs do not seem to be altering their basic, conventional assumptions about the role of business in society. Advocates of sustainability do propose changing the way businesses design, produce, and sell the products that most humans consume. These sustainability programs advocate that businesses promote "eco-efficiency," the steady pursuit of ways to produce each unit of output with less energy and less raw material, especially less fossil fuel. Unfortunately, sustainability programs do not introduce new ways of thinking about the purpose of business, notably the notion that a business exists to maximize its owners' financial wealth. Because sustainability programs do not question conventional thinking, they do not mitigate the drive to sell more and more. That imperative remains intact, unchallenged. Consequently, gains in resource efficiency that sustainability programs achieve are invariably offset by increases in total output.

Eco-efficiency is not sufficient to eliminate the problem that our industrial growth economy poses for Earth's ecosystem because it does nothing to question the thinking that originally created the problem it is trying to solve. New thinking is required that challenges the accepted idea that economic welfare requires humans to consume more and businesses to grow year after year after year. Whereas sustainability programs currently encourage people to improve how efficiently they perform an activity, they ought to be asking instead, whether people should be engaged in the activity at all. Every business that advocates sustainability should ask: Is our way of doing things compatible with stable, just communities and a robust planetary ecosystem that sustains all life?
Sustainability programs will only make a profound, lasting, and constructive difference for society and Earth when they reflect new thinking based on new values. Programs in place today place a high value on finding environmentally efficient ways to produce more and more goods for consumers and gaining increased financial wealth for owners of capital. At best, they reflect the interest of companies that want above all to do business as usual but that are willing, to their credit, to make some modifications to limit the destruction. Limiting the destruction, however, is not enough. Sustainability programs need to value something other than merely helping businesses contain the damage as they sell more and increase total output.

If they are to genuinely help humans survive on this planet, sustainability programs must reflect new thinking. New thinking informed by modern science recognizes that as long as business activities center on helping only humans thrive, the planet's health will decline rapidly. The only truly sustainable business practices are those that permit all life to continue undiminished, indefinitely. Practices designed to achieve this end must balance two imperatives. First, they must be able to provide humans the things they need to flourish in their unique habitat. Second, they must do nothing to impair the ability of all other life systems to thrive in their habitats. The level of thinking implicit in this definition of sustainability radically shifts the focus of economic discourse. Instead of focusing on the imperative of growth and the problem of "externalities" the discussion now shifts to the issue of fulfilling human needs and nurturing human talents in the context of Earth's capacity to produce and regenerate resources. And instead of turning to abstract theories of markets, prices and finance to define economic and social questions, attention now shifts to concrete knowledge of bio- and geo-systems that enlightens us about Earth's capacities - and limits - to support all life.

When sustainability programs raise informed questions that reflect a deep knowledge of ecology and cosmology, sustainability leaders will inevitably reject many currently popular answers to human social and economic problems. They will see, for example, that "competitive free market" solutions to such problems actually weaken the cooperative, communal bonds that characterize, and preserve, all living systems. Moreover, they will understand, just as surely as the concept of "flat earth" is wrong, so the concept of independence as a condition that supports life is wrong. Bonds and relationships pervade Earth, uniting all living systems. These relationships, not competitive struggle among independent systems, sustain and enrich life. Finally, as their scientific knowledge of Earth's system further deepens, sustainability leaders will realize that private ownership of more than one's immediate living space is inconsistent with any system that operates like Earth's ecosystem.

Sustainability is not something for we humans to define in terms compatible with human intellectual abstractions. It is not a practice we invent to apply to economic and social affairs. Sustainability is a condition that already exists. It is there, where it has been for over 4 billion years, in Earth's magnificently evolving system. The relationships in this intricate system nurture and sustain all life. Any human theory of economic or social activity that is not grounded in, and supportive of, Earth's system is not going to help us keep this planet a comfortable home "unto the seventh generation." For example, "triple bottom line" is a concept not grounded in a sound understanding of Earth's dynamic system of interrelationships. It invites us to think about the dynamic and multi-dimensional interrelationships between Earth's ecosystem and human activity through the one-dimensional and linear quantitative language of finance, economics and accounting.

Instead of using the triple bottom line to reduce all human and environmental issues to the language of economics and finance, true sustainability programs require a concept that discourses about economic issues using the language of relationships and community, the language of Gaia. What if our behavior makes it impossible for Earth to sustain human life as we know it? All the sustainability programs in the world that seek results by making adjustments to the status quo cannot do enough to guarantee true sustainability. Only thinking at a new level can do that. Sustainability programs need to transcend our conventional economic and social ideas and focus with laser-like attention on one paramount concern: living in harmony with Earth's entire biosystem, with all life, and maintaining the bonds and relationships that enable such harmony. We need to live nature's way, fitting in and cooperating, not compelling, competing and destroying.

Dr. Tom Johnson, a Professor of Business Administration at the Portland State University School of Business Administration, has authored numerous papers and books including Profit Beyond Measure and Relevance Lost, and was a featured keynote speaker and workshop leader at several In2:InThinking Network conferences.

Deming's 14 Points & Deadly Diseases

The W. Edwards Deming Institute

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UAW Local 887, 731 North Hollywood Way Burbank, CA. 91505
(818) 848-6466